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business
operations

Where Your Next Claim Actually Comes From: A 2025 PA Firm Pipeline Breakdown

Most PA firms drastically over-estimate how diversified their pipeline is. Here's the real breakdown of where claims came from in 2025 — and the risky concentration most firms don't see.

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operations
business

How to Hand a Claim to a Junior Adjuster Without Losing Quality

The firms that grow past 3 adjusters all hit the same wall: delegation. Here's the graduated-authority system that keeps claim quality high while freeing the principal to run the business.

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client-communication
operations

Keeping Clients in the Loop: A Communication Cadence That Stops the "Any Updates?" Calls

Most PA client churn comes from silence, not from fees or outcomes. A weekly update cadence fixes it. Here's what to send, when, and how to make it sustainable past claim 20.

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claim-management
operations

The 11 Documents Every Public Adjuster Claim Should Have (and When)

The carrier is going to ask for them all eventually. Knowing which ones, when, and in what order is the difference between a 60-day settlement and a 6-month war.

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business

Different Types of Adjusters: Understanding the Roles and Responsibilities

There are different types of adjusters, including inside, field, staff, independent, and public adjusters. Understanding the roles of different adjusters can help future adjusters decide which path to take in the insurance industry.

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business

Move Your Public Adjusting Business Online

Discover how to take your public adjusting business online with our expert guide, along with key strategies for building a robust online presence, from creating a professional website to mastering SEO and social media, to attract more clients and grow your business in the digital era.